Archive for January, 2010

How Easy-to-Use Is Your Website?

I read a fantastically well-detailed post this afternoon over at Smashing Magazine’s blog. The article discussed the author’s online experience in shopping for sheets by comparing the buying process of three major retailers – Macys.com, Target.com, and Overstock.com.

What the article truly is is a reminder of the importance of usability testing.

Usability testing, not just once before launch, but regularly over the course of your website’s life cycle is crucial in making sure your potential customers are getting the online experience they expect. These expectations change with time and technology upgrades, and if you are last to adopt a simpler method to achieving your site goals, visitors will notice and stop coming back. Why wouldn’t they? No one wants to work at giving a company their business.

After all, as the article points out in excruciating detail, site visitors – more accurately potential customers – are the ones who will recognize if their experience is seamless, or if the process is a challenge to work through. Both positive and negative experiences are strong enough to impact a customer’s memory of your brand.
Jennifer Soloway [follow me on Twitter]
Art Director
Strategic Insights

Biggest Loser Holds Big Brand Power

You know we’re at the beginning of a new year when you start seeing a flood of weight loss-related advertising. Weight Watchers, Jenny Craig, NutriSystem, exercise equipment, various local gyms — all taking advantage of the eager and “newly resolutioned” target audience determined to make this the year they drop the pounds and get in shape. Although I find these ads to be effective during and for the 10 seconds immediately following, for some reason the powers of motivation are not quite strong enough to pull me off my couch into action.

However, there is one show that never ceases to amaze me — and usually on Wednesday mornings after the Tuesday night airing you’ll find me in my sneakers navigating my neighborhood’s hilly sidewalks. Trust me, anything that encourages this one to exercise is definitely persuasive. Tuesday evenings my roommate and I assume our positions on our respective couches — snacks in hand, of course — and prepare for the catharsis we are about to experience yet again. “What have you done today….” the theme song chants and we ask ourselves, “yes, what HAVE we done today?!” In case you haven’t already caught on, I’m referring to NBC’s The Biggest Loser.

Hopefully by now you’re picking up on how inspiring I find this show. But the relevance for our industry is not the show’s emotional draw but rather what it has done with The Biggest Loser as a brand. Not only is there a following large enough to populate the beginning of each season with 20-some contestants,  but because of the results consistently achieved and witnessed by America, the show’s trainers are now revered as get-fit gurus. There are products including work out DVD’s, Wii games, self help books, cook books, and BMI/BMR calculators — and The Biggest Loser store has it all. There is a Club where you pay a membership fee to receive the same diet and exercise advice given to the contestants (you can even sign up to get food delivered right to your door). You can sign up for the online “League,” a community to help keep you motivated and track your progress. The Biggest Loser is on Twitter and Facebook, they have message boards and blogs. There is even a charitable effort, The Biggest Loser Pound for Pound Challenge, which benefits Food Banks.

Also, in addition to airing advertisers’ commercials, The Biggest Loser teams up with sponsorship partners, most of which offer products relevant enough to justify product placement opportunities. Product placements from recent seasons include Extra Sugarfree Gum, Green Giant Steamers frozen vegetables, Brita, and Ziploc (gotta have those pre-measured portions ready to go!). I haven’t done a sales audit, but would imagine these products benefit from the show’s endorsements with a very healthy ROI.

The season premier aired earlier this week and this go round looks as promising as the last. Of course my roommate and I were somewhat startled when one contestant confessed in their testimonial video, “I was no longer satisfied just to watch The Biggest Loser from my couch!” Hmm…preparing sneakers now.

Where have you seen The Biggest Loser?

By the way, did you know several past contestants call Raleigh, NC home? You might even run into them working out at the North Hills Gold’s Gym!

By Marie Duncan, Account Executive
Strategic Insights