Archive for July, 2009

Combating SPAM Without the CAPTCHA

Website contact forms are a convenient, quick means of potential clients and existing customers to get in touch with your company. The only downside is they are also a convenient, quick means of SPAM robots to peddle their (usually) virus-infected “products” to you as well.

The latter is a headache my dear dad called me recently to gripe about. The contact form on his website was unfinished, leaving the door open for SPAM robots to waltz through, cluttering up his office’s inbox with promises of getting them ranked first on Google.

Commonly, designers and front-end developers turn to a plug-in known as CAPTCHA to dead-bolt that door and keep SPAM robots out in the cold. The plug-in (for those unfamiliar) create a required field at the end of your form where the user must input two words that are displayed in a distorted image before the form will be submitted. I’m sure we’ve all encountered these bad boys in our travels:

captcha

The downsides to this approach, however, are that both aesthetics and usability can be compromised in an effort to keep the robots at bay. An article was posted a few weeks ago, chronicling the results of one curious developer’s research into the effectiveness of these clunky, seemingly impossible to read boxes.

The results compare the same websites with and without a CAPTCHA installed on their web forms, and showed that—overall—more conversions were dropped with the use of a CAPTCHA than SPAM messages that were sent through the form without it. In other words, while the distorted letters kept some of the robots locked out, more of the websites’ actual users were also locked out. (Read the full article here >>)

I don’t know about you, but for me dropped conversions of relevant leads would mean that this method is a no-go.

Luckily, we have a method of our very own for dealing with SPAM robots. We’ve found that, while robots read through the HTML that make up your web form, they are blind to any Javascript used on the site. Using that to our advantage, we simply make key elements inside our form tags “invisible” by loading them through Javascript when the page is called up by the browser.

To the visitor, it is as seamless as if the form was written directly on the page. To the robot looking to send us SPAM, there is no means of submitting what looks like an incomplete form.

And to Dad? It’s just one less thing he needs to worry about when reading his email.

Jennifer Hoy [follow me on Twitter]
Art Director
Strategic Insights

Remember TV? It’s the “tube” in YouTube.

analog_tv_270x270Poor old Philo T. Farnsworth. He must be rolling in his grave with all the news about the “demise of TV.” Since visual entertainment is now available literally anywhere, given the right connection and device, who needs to rot in a La-Z-Boy in front of the Zenith console?

Lots of people, actually. And that’s my point. I’m not defending the Time Warners and DirecTVs of the world–their greed and self-interest is substantial and well-documented. But let’s not throw the baby out with the bathwater. After all, without TV, where would Hulu, iTunes, YouTube and even Netflix get the bulk of their content? Who’s generating all this worthwhile entertainment, anyway? You know as well as I do that 90% of the “content” on YouTube is unwatchable narcissism.

Yes, a sliver of the population has such defined and narrow viewing habits (and technological savvy) that they can subsist on internet viewing alone, but the vast majority of the country is still tube-loyal. Take me, for example. I don’t watch a LOT of TV (maybe 60-90 min/day), but scroll through my DVR and you’ll quickly see that the stuff I watch is eclectic and largely unavailable online. I’ve got PBS miniseries, History Channel documentaries, travel shows, “Primeval” from BBC America, the entire last season of “Lost” and a recent Spongebob marathon stacked up on there. And even if all 200 hours (it’s shameful, I know) of it WERE available online, it would be Quite the Hassle (setup/wiring/downloading/streaming/buffering, etc.). And the viewing experience on my searing hot laptop or in the swivel chair in my home office just can’t match the bliss of the aforementioned La-Z-Boy and a Logitech universal remote.

I don’t mind TV getting a run for its (and my) money, though, just as cable forced the networks to respond in the 80s. But for now, more people still tune in to any given episode of “Are You Smarter than a Fifth Grader?” than even the most-viewed offering from inexplicable YouTube sensation Fred. And for that reason, corporate America, don’t turn your back on that flatscreen just yet. For all the fawning over social media, podcasting, viral marketing and webinars, one well-executed TV spot will get the word out faster and to more people. Yes, I know it’s “one way” communication. Yes, I know it’s not a “dialogue.” But we’re not asking for feedback or a comment string–the only response we want to trigger is a purchase.

What brought all this on? Nostalgia, partly. Recalling the “good old days” of writing and producing McDonald’s TV spots back in Chicago, back when media planners merely had to juggle TV, radio, outdoor and print. Plus the more time I spent setting up our YouTube channel today, the more indignant I felt at TV’s ongoing loss of stature.

Here at Strategic Insights, we’re not clinging to our Victrolas and 8-tracks and recommending through misty eyes that our clients dump their entire budgets into the Yellow Pages–we embrace all manner of media, classic and emerging. Hey, if it reaches an audience, we’ll throw in in the mix where appropriate. But if you really want to reach your target, you have to know where they are. And these days, on Sunday nights at 8pm, this particular consumer is bathed in the comforting glow of his Hitachi, catching Merlin with his boys.

And you know what? We even watch most of the commercials.

Bill Cokas
Creative Director
Strategic Insights

Update: Oddly enough, my DVR skipped “Merlin” last Sunday. What would I have done without Hulu? And the predictions of TV’s demise continue.

Does Your Company Still Need to Support IE6?

pie chart breaking down the percentage of browser usage, as of June 2009

A breakdown of browser usage statistics from w3schools.com for June 2009.

Microsoft’s Internet Explorer 6. To web developers, it is an outdated browser whose support requires extra time and effort when developing a new website or service. To the IT department of large companies, it is the only browser in which the Intranet they’ve developed will render and behave properly. To the end user, it may be either the only choice they have to get online and browse websites, or the only choice they think they have.

Fact is, the browser does not mean the same to everyone. And the support of, or decision to no longer provide support, this one browser when planning your next web project or update is not as cut and dry as whether or not you personally use it.

Social Media sites across the web are a-buzz this week with users who, for the most part, are rejoicing the decision by two major online companies – Digg and YouTube – to discontinue support for IE6.

They’re not the first, and they certainly won’t be the last. Is this, as many believe, a sign that all companies will soon be dropping support of the browser? Certainly not.

As Digg illustrated in their blog, the decision to stop support for IE6 on their website was not made simply because “it is outdated” and they were tired of supporting it. Reviewing the statistics of visitors coming to their site and what functions they perform revealed that the efforts they were making to ensure users browsing with IE6 could have full functionality were disproportionate to the amount of users actually doing so.

Online project management developers 37Signals revealed similar information in their announcement to drop support last year.

According to statistics by w3chools.com, IE6 still accounts for almost 15% of the web’s internet traffic—a mere 3.8% less than IE7—as of June of this year. What if a portion of that 14.9% make up the majority of your target audience?

What it comes down to is this: IE6 is only outdated if the vast majority of your visitors are not using it to browse your website. The best and only way to determine whether or not it is say “goodbye” to IE6 support is to review your own visitors’ browsing habits first.

Though I will say this is a trend that we will only see steamroll in the years to come.

Jennifer Hoy [follow me on Twitter]
Art Director
Strategic Insights

New Builders Mutual logo takes the cake, while employees enjoy a “break.”

Qs-Corner-LogoWhen Builders Mutual Insurance Company approached Strategic Insights to develop a logo for their employee break room, the agency decided to raise the stakes.

“We took the term ‘break room’ literally,” said Creative Director Bill Cokas. “Without something to actually break, the room wouldn’t be living up to its name. A pool table served our purpose nicely.”

Strategic Insights has worked with Builders Mutual for 10+ years, helping them grow into the multi-state insurance force they are today. CEO John Q. Beard presided over the five most prosperous years in Builders Mutual history. When he announced his retirement, the rest of the C-suite agreed to honor his contributions to the company in a way that everyone could enjoy. Knowing Beard’s fondness for games, an area for people to gather together and relax and play seemed fitting.

“We definitely work hard around here,” remarked Director of Marketing Jodi Vedelli, “so a place where employees can occasionally socialize and wind down will go a long way toward sustaining morale and productivity. And sometimes, great business ideas can materialize when business is the furthest thing from your mind.”

An unfurnished area on the first floor of Builders Mutual’s new headquarters was designated the future home of “Q’s Corner.” The name was meant to connect the room to both John “Q.” Beard and the cue sticks used in the game of pool. But so far, only tables, chairs and a foosball table had been purchased for the room.

Strategic Insights offered to sponsor a pool table to finish off the space. Some might call it a long-delayed display of reciprocity; Builders Mutual had presented an air hockey table to the agency years before in appreciation for its hard work.

Both the logo and the pool table were unveiled at a company-wide event hosted by management on June 12. President/CEO Reid Overcash and account executive Marie Duncan from Strategic Insights were on hand to witness the reaction. “The pool table drew a round of applause, and everyone was very complimentary of the logo,” commented Duncan. “Some went so far as to call it ‘delicious.’”

Pictures of the event and “Q’s Corner” cake can be seen on our Flickr account.

Full scale CMS systems vs “Light CMS” Trend

Light CMS Admin Area

Light CMS Admin Area

When Colony Tire approached us last year about redoing their web presence, we discussed the level of content management they were going to need. Initially DotNetNuke was kicked around as was joomla. But when it became clear they were only going to be editing a select few sections/pages, we knew a light CMS would indeed work for them. We told them that it would give them what they want, be less complicated, have an easy learning curve and cost less. Needless to say they were on board.

We often get requests from clients wanting a full blown CMS like drupal or joomla. Don’t get me wrong, CMSs are great and systems like joomla and drupal do have their place. But for a large majority of sites out there, the level of content management that full scale systems offer is complete overkill and might even get you into trouble. Often times we hand over the keys to a full blown CMS and we end up doing the site maintenance anyway as it proves to be too challenging for the client.

Full scale systems that allow you to edit every single tiny detail on a page can leave you open to inconsistencies/anomalies on a site, things being accidentally/inadvertently changed and simply page layouts that break. In joomla, the steps required to add a menu item and then link it to a page would be too much for someone that isn’t tech savvy and doing this kind of thing every day.

Part of the problem is that the marketing behind these tools offers what seems to be a holy grail/silver bullet to solve all content and maintenance issues. We can now have our receptionist/intern update our site right?! Probably not. The reality is that most CMSs are for people who have a significant level of computer/web savvy. The bigger and more complex the system, the trickier they can be to use or learn for non technical people.

That’s why I am excited to see the emergence of a trend towards “Light CMS”. Light CMS is something that we’ve been recommending and implementing for our clients for years as illustrated above. What makes a “light” CMS light? Firstly, it should only edit areas of a site that need to be kept fresh ie news, testimonials, job postings etc and not interfere with static content that never/infrequently changes. Secondly, it should be flexible and easy to deploy. Thirdly, it should sufficiently abstract the content away from the markup to guard against breaking stuff ie the layout. And lastly, it should be easy to use and easy to learn. That’s it.

Hopefully this trend towards light CMS will have clients asking for it by name.

me David H. Ford  //  Director of Web Services  //   Strategic Insights  

Customer’s Emotions Affect Your Brand

Bill Cokas posted an informative article last week about the importance of managing your own VBP (or Vibrant Brand Personality)—steps you should take to project the proper image for your own (or your company’s) self-image. Today, I’m going to share an example of how not managing your VBP can cause a devastating situation for your company.

Boing Boing, a blog dedicated to delivering news from off the beaten track, posted an article today that hit home for those of us working in brand development and management. An unhappy customer, after a year of dealing with customer service representatives, has posted a music video with his band to YouTube recounting the saga of how United Airlines damaged his expensive guitar while loading it on the airplane—and how he and several other passengers witnessed the damage as it was done.

While the story is specific to Dave Carroll of the band Sons of Maxwell, it is one that every airline customer can relate to. More to the point, it is one that every airline customer fears. Because of that, Carroll’s “complaint anthem” can be damaging to United Airlines’ brand, which in turn can be damaging to their reputation and eventually their sales.

What do you think?

Social media has become a reputable source for in-the-moment client testimonials—good and bad. What are you doing to manage your brand’s message as it is communicated by your clients?

Jennifer Hoy [follow me on Twitter]
Art Director
Strategic Insights

Local Cloud Marketing firm relies on Strategic Insights for website, lead gen and social media results

The Google statistics are in: more and more people are becoming familiar with the concept of “cloud marketingTM”—hosting marketing resources online where clients can access and control them. And where there’s cloud marketing, there’s SharedVueTM.

“Cloud marketing” is a term Raleigh, NC-based SharedVue Marketing Technologies created to describe its software-as-a-service marketing solutions, which are geared toward large enterprise companies with strong channel marketing networks. Clients include Cisco, Salesforce.com, VMWare and Hewlett-Packard.

The company recently enlisted Strategic Insights to define its brand and VBP, launch a “best practices” website and develop a cohesive marketing plan to promote it. The company’s initial site was largely static and had outlived its usefulness. Business Development Director Steve Swain used what he was learning in the field to help Strategic Insights shape the proper messaging for both the enterprise and channel audiences.

Strategic Insights designed and built the new site with web 2.0 best practices, brand integrity and lead generation in mind, using the homepage as a portal to draw visitors in deeper. In addition to rotating main messages and testimonials, four “action modules” invite a prospect to click through and learn more about various aspects of the company and how it can help one’s channel marketing efforts. “Recent Buzz” is fed into the homepage from an externally-hosted blog and a SharedVue demo can be easily requested and scheduled via an ever-present pop-down form.

“We’re really excited about the potential for the new site,” commented John Brown, SharedVue’s Chief Technology Officer. “It’s proving to be not only an effective marketing tool, but a great lead generator.”

To promote the new site, and SharedVue in general, Strategic Insights launched a robust social media campaign. “Cloud Marketing” became its own microsite and blog to educate the industry on the newly coined term, and an accompanying Wikipedia article used SharedVue as an example of companies working in the field. LinkedIn professional group invitations, blog postings and Twitter activity all contributed to the microsite’s eventual #1 ranking in a Google search for “cloud marketing.”

Companies like Google and IBM have made “cloud computing” a widely used term in the technosphere. SharedVue aims to build on that awareness and earn broader acceptance of “cloud marketing” as a standalone industry.

To date, SharedVue attributes more than 300 qualified leads to the website and Strategic Insights’ accompanying online marketing efforts.

What’s Your VBP?

We spend a lot of time marketing others around here, figuring out just what sets them apart from their competitors and trying to convince their customers of the same. Our method is called Vibrant Brand Personality, and it involves ascribing human characteristics to a brand, so people can better relate to it and to make it a more tangible commodity.

However, we musn’t forget that, as humans, we have human characteristics ourselves. No two of us is alike and we all have something to “sell.” In other words, some quality that makes others want to spend time with us or work with us.

My brother recently re-launched his career after the economy took away his job back in January. While it was still fresh in his mind, I asked him what he considered his most effective measures in finding a new job. Keep in mind that he’s very determined, upbeat and a compulsive “list maker.” Those qualities alone served him well in his search, but here are a few things he did that others might find helpful these days:

Shine your resume until it gleams. Not just in your opinion, but to others, preferably in your industry. If the company you’re leaving offers outplacement, wring every last resource out of it. You might even find someone (someone you trust, of course) who’s willing to help you for free. Make sure it’s formatted professionally and every word in there has a purpose and speaks to your accomplishments, not merely your responsibilities. Employers aren’t hiring you to do you a favor–there needs to be a clear-cut benefit staring them in the face.

Get LinkedIn working for you. This is tedious but important. Short of meeting you in person, it’s where people can learn the most about you. Upload a good headshot–not something from your last beach trip, but slap on a tie and show people you’re a professional. Complete your profile, giving it as much attention as your resume. Get (at least three) people to write recommendations for you, but be careful that they’re not just people for whom you’ve done the same. Employers give more weight to candidates whose LinkedIn profiles are 90%+ complete. Join relevant groups and generate or participate in some conversations, sharing your knowledge about your industry–you must have learned something doing what you did for all those years.

Fire up the network. Now is not the time to be shy. Reach out to everyone/anyone you know or knew and, in a positive way, let them know you’re in the market. Don’t ask for work–ask them to be a reference. This shows you think highly of them and their opinion, which should reflect favorably on you. As my brother said, “These days, the last thing people are doing is thinking about you.” Fortunately, thanks to email, LinkedIn, Twitter and Facebook, it’s not nearly as awkward as it used to be to reach out to that colleague from 10 or 15 years ago. As a sidebar, my brother added, “You’ll be surprised by the people you think will help you who don’t and the ones you expect nothing from who go out of their way.”

Keep a spreadsheet. Keep track of who you’ve contacted and the status of the communication. It will let you know where leads are hot or cold and when it’s permissible to make another contact. Be aggressive, just not pushy.

Provide value. Beyond your first contact to let people know you’re available for work, you need a reason to keep reaching out. Send a link to a relevant article, tell them you saw something you thought they might find useful in their job. In other words, don’t make it all about you–people are much more likely to think favorably of those who help than those who annoy or beg.

• Identify key recruiters in your industry. Don’t shower any and every recruiter with your resume. Do some research–either through your old company’s outplacement service, your old boss, HR department or on your own. Find out who the companies you want to work for are turning to for their candidates.

• Prepare an assortment of “Soar Stories.” Once you land an interview, what will you say? Be prepared to run through a few “case studies” when asked, identifying a problem you attacked, what your solution was and what the results were.

• Go the extra mile. This one’s completely up to you, but my brother assembled a brief Powerpoint entitled “Why You Should Hire Me,” completely geared toward what was in it for his prospective employer. The guy who hired him said he’d never seen anything like it and was blown away. What can you do to put that much more distance between you and the next candidate?

Treat your search like a job. Get dressed, stick to a schedule, be vigilant. You will burn out and you will get frustrated, but you’ll feel like you’re making more of an effort if you go about it wholeheartedly and not with bedhead in your boxers.

• Get real with your finances. Reduce your overhead, look at every expense and cut anything you don’t need in the short term. You can always resume your HBO, Starbucks and pedicure ways when things turn around. You’d be surprised how much money you can find when you really dig–and I don’t mean in the sofa.

• Don’t expect miracles. As the saying goes, prepare for the worst and hope for the best. It took my brother four months, but he was mentally prepared for an 8-12 month grind. The job you’re really counting on may not come through, but the one you thought was a longshot just might.

Here’s hoping you won’t need any of these tips, but if you do, at least you’ll know they worked for someone.

Bill Cokas
Creative Director
Strategic Insights