Full scale CMS systems vs “Light CMS” Trend

Light CMS Admin Area

Light CMS Admin Area

When Colony Tire approached us last year about redoing their web presence, we discussed the level of content management they were going to need. Initially DotNetNuke was kicked around as was joomla. But when it became clear they were only going to be editing a select few sections/pages, we knew a light CMS would indeed work for them. We told them that it would give them what they want, be less complicated, have an easy learning curve and cost less. Needless to say they were on board.

We often get requests from clients wanting a full blown CMS like drupal or joomla. Don’t get me wrong, CMSs are great and systems like joomla and drupal do have their place. But for a large majority of sites out there, the level of content management that full scale systems offer is complete overkill and might even get you into trouble. Often times we hand over the keys to a full blown CMS and we end up doing the site maintenance anyway as it proves to be too challenging for the client.

Full scale systems that allow you to edit every single tiny detail on a page can leave you open to inconsistencies/anomalies on a site, things being accidentally/inadvertently changed and simply page layouts that break. In joomla, the steps required to add a menu item and then link it to a page would be too much for someone that isn’t tech savvy and doing this kind of thing every day.

Part of the problem is that the marketing behind these tools offers what seems to be a holy grail/silver bullet to solve all content and maintenance issues. We can now have our receptionist/intern update our site right?! Probably not. The reality is that most CMSs are for people who have a significant level of computer/web savvy. The bigger and more complex the system, the trickier they can be to use or learn for non technical people.

That’s why I am excited to see the emergence of a trend towards “Light CMS”. Light CMS is something that we’ve been recommending and implementing for our clients for years as illustrated above. What makes a “light” CMS light? Firstly, it should only edit areas of a site that need to be kept fresh ie news, testimonials, job postings etc and not interfere with static content that never/infrequently changes. Secondly, it should be flexible and easy to deploy. Thirdly, it should sufficiently abstract the content away from the markup to guard against breaking stuff ie the layout. And lastly, it should be easy to use and easy to learn. That’s it.

Hopefully this trend towards light CMS will have clients asking for it by name.

Customer’s Emotions Affect Your Brand

Bill Cokas posted an informative article last week about the importance of managing your own VBP (or Vibrant Brand Personality)—steps you should take to project the proper image for your own (or your company’s) self-image. Today, I’m going to share an example of how not managing your VBP can cause a devastating situation for your company.

Boing Boing, a blog dedicated to delivering news from off the beaten track, posted an article today that hit home for those of us working in brand development and management. An unhappy customer, after a year of dealing with customer service representatives, has posted a music video with his band to YouTube recounting the saga of how United Airlines damaged his expensive guitar while loading it on the airplane—and how he and several other passengers witnessed the damage as it was done.

While the story is specific to Dave Carroll of the band Sons of Maxwell, it is one that every airline customer can relate to. More to the point, it is one that every airline customer fears. Because of that, Carroll’s “complaint anthem” can be damaging to United Airlines’ brand, which in turn can be damaging to their reputation and eventually their sales.

What do you think?

Social media has become a reputable source for in-the-moment client testimonials—good and bad. What are you doing to manage your brand’s message as it is communicated by your clients?

Jennifer Hoy [follow me on Twitter]
Art Director
Strategic Insights

Local Cloud Marketing firm relies on Strategic Insights for website, lead gen and social media results

The Google statistics are in: more and more people are becoming familiar with the concept of “cloud marketingTM”—hosting marketing resources online where clients can access and control them. And where there’s cloud marketing, there’s SharedVueTM.

“Cloud marketing” is a term Raleigh, NC-based SharedVue Marketing Technologies created to describe its software-as-a-service marketing solutions, which are geared toward large enterprise companies with strong channel marketing networks. Clients include Cisco, Salesforce.com, VMWare and Hewlett-Packard.

The company recently enlisted Strategic Insights to define its brand and VBP, launch a “best practices” website and develop a cohesive marketing plan to promote it. The company’s initial site was largely static and had outlived its usefulness. Business Development Director Steve Swain used what he was learning in the field to help Strategic Insights shape the proper messaging for both the enterprise and channel audiences.

Strategic Insights designed and built the new site with web 2.0 best practices, brand integrity and lead generation in mind, using the homepage as a portal to draw visitors in deeper. In addition to rotating main messages and testimonials, four “action modules” invite a prospect to click through and learn more about various aspects of the company and how it can help one’s channel marketing efforts. “Recent Buzz” is fed into the homepage from an externally-hosted blog and a SharedVue demo can be easily requested and scheduled via an ever-present pop-down form.

“We’re really excited about the potential for the new site,” commented John Brown, SharedVue’s Chief Technology Officer. “It’s proving to be not only an effective marketing tool, but a great lead generator.”

To promote the new site, and SharedVue in general, Strategic Insights launched a robust social media campaign. “Cloud Marketing” became its own microsite and blog to educate the industry on the newly coined term, and an accompanying Wikipedia article used SharedVue as an example of companies working in the field. LinkedIn professional group invitations, blog postings and Twitter activity all contributed to the microsite’s eventual #1 ranking in a Google search for “cloud marketing.”

Companies like Google and IBM have made “cloud computing” a widely used term in the technosphere. SharedVue aims to build on that awareness and earn broader acceptance of “cloud marketing” as a standalone industry.

To date, SharedVue attributes more than 300 qualified leads to the website and Strategic Insights’ accompanying online marketing efforts.

What’s Your VBP?

We spend a lot of time marketing others around here, figuring out just what sets them apart from their competitors and trying to convince their customers of the same. Our method is called Vibrant Brand Personality, and it involves ascribing human characteristics to a brand, so people can better relate to it and to make it a more tangible commodity.

However, we musn’t forget that, as humans, we have human characteristics ourselves. No two of us is alike and we all have something to “sell.” In other words, some quality that makes others want to spend time with us or work with us.

My brother recently re-launched his career after the economy took away his job back in January. While it was still fresh in his mind, I asked him what he considered his most effective measures in finding a new job. Keep in mind that he’s very determined, upbeat and a compulsive “list maker.” Those qualities alone served him well in his search, but here are a few things he did that others might find helpful these days:

Shine your resume until it gleams. Not just in your opinion, but to others, preferably in your industry. If the company you’re leaving offers outplacement, wring every last resource out of it. You might even find someone (someone you trust, of course) who’s willing to help you for free. Make sure it’s formatted professionally and every word in there has a purpose and speaks to your accomplishments, not merely your responsibilities. Employers aren’t hiring you to do you a favor–there needs to be a clear-cut benefit staring them in the face.

Get LinkedIn working for you. This is tedious but important. Short of meeting you in person, it’s where people can learn the most about you. Upload a good headshot–not something from your last beach trip, but slap on a tie and show people you’re a professional. Complete your profile, giving it as much attention as your resume. Get (at least three) people to write recommendations for you, but be careful that they’re not just people for whom you’ve done the same. Employers give more weight to candidates whose LinkedIn profiles are 90%+ complete. Join relevant groups and generate or participate in some conversations, sharing your knowledge about your industry–you must have learned something doing what you did for all those years.

Fire up the network. Now is not the time to be shy. Reach out to everyone/anyone you know or knew and, in a positive way, let them know you’re in the market. Don’t ask for work–ask them to be a reference. This shows you think highly of them and their opinion, which should reflect favorably on you. As my brother said, “These days, the last thing people are doing is thinking about you.” Fortunately, thanks to email, LinkedIn, Twitter and Facebook, it’s not nearly as awkward as it used to be to reach out to that colleague from 10 or 15 years ago. As a sidebar, my brother added, “You’ll be surprised by the people you think will help you who don’t and the ones you expect nothing from who go out of their way.”

Keep a spreadsheet. Keep track of who you’ve contacted and the status of the communication. It will let you know where leads are hot or cold and when it’s permissible to make another contact. Be aggressive, just not pushy.

Provide value. Beyond your first contact to let people know you’re available for work, you need a reason to keep reaching out. Send a link to a relevant article, tell them you saw something you thought they might find useful in their job. In other words, don’t make it all about you–people are much more likely to think favorably of those who help than those who annoy or beg.

• Identify key recruiters in your industry. Don’t shower any and every recruiter with your resume. Do some research–either through your old company’s outplacement service, your old boss, HR department or on your own. Find out who the companies you want to work for are turning to for their candidates.

• Prepare an assortment of “Soar Stories.” Once you land an interview, what will you say? Be prepared to run through a few “case studies” when asked, identifying a problem you attacked, what your solution was and what the results were.

• Go the extra mile. This one’s completely up to you, but my brother assembled a brief Powerpoint entitled “Why You Should Hire Me,” completely geared toward what was in it for his prospective employer. The guy who hired him said he’d never seen anything like it and was blown away. What can you do to put that much more distance between you and the next candidate?

Treat your search like a job. Get dressed, stick to a schedule, be vigilant. You will burn out and you will get frustrated, but you’ll feel like you’re making more of an effort if you go about it wholeheartedly and not with bedhead in your boxers.

• Get real with your finances. Reduce your overhead, look at every expense and cut anything you don’t need in the short term. You can always resume your HBO, Starbucks and pedicure ways when things turn around. You’d be surprised how much money you can find when you really dig–and I don’t mean in the sofa.

• Don’t expect miracles. As the saying goes, prepare for the worst and hope for the best. It took my brother four months, but he was mentally prepared for an 8-12 month grind. The job you’re really counting on may not come through, but the one you thought was a longshot just might.

Here’s hoping you won’t need any of these tips, but if you do, at least you’ll know they worked for someone.

Colony Tire’s new website is ready for prime time.

Since people have been buying tires for more than a century “offline,” one would think a website needn’t be a critical element of a tire dealer’s business model. However, more and more people are relying on the Internet to make purchase decisions, if not actual purchases. A business without a website—or an outdated website, which is sometimes worse—is at a distinct disadvantage in the credibility department.

Colony Tire, a regional tire retail chain based in Edenton, NC, with more than 40 locations in North Carolina and Virginia, approached Strategic Insights about developing an entirely new site from scratch. More than five years old, their previous site was nearing obsolescence, in both design and functionality.

David Ford, Strategic Insights’ Director of Web Services, worked directly with Ashley Aydlett, Colony Tire’s Marketing Manager, to improve the site’s look and performance. “They needed to be more competitive in search results, so we built the site to be extremely SEO-friendly,” commented Ford. “We also customized a light content management system for them so they could keep the content fresh in areas of the site that need to be updated frequently. Being able to change their Deal of the Week,  and post news and customer testimonials will keep things interesting and keep their visitors coming back.”

The new site, featured prominently in Colony Tire’s recent TV campaign, offers rotating testimonials, instant e-quoting and a Google map widget showing local installer locations.

All We Had to Do Was Ask.

Marketing is all about building relationships. Between the brand and the consumer. Between one consumer and another, in the form of communities. Between the brand’s “ambassador” and its loyalists.

But, first of all, a relationship needs to be forged between the client and the marketer. We’ve been doing this for years and finally decided to trade in on it. We work best with clients that treat us as true partners, an integral component of their marketing plan. Sure, we’ll take on projects, act as a design shop or do a one-off website here and there, but we do our best work when we’re immersed in the client’s brand, business model and goals.

If this comes off as self-serving, so be it. But it’s only because we’ve served our clients so well over the years that we can even begin to serve ourselves.

Twitter Provides Communication in Iran Govt. Lockdown

The United States government has asked Twitter to delay routine maintenance after Iranian leads create a communication lock down.

See entire article: US asks Twitter to maintain service after Iran vote: official

Social Media: Don’t Be Scurr’d

Social media is now ever-growing more mainstream with individuals, while companies have either tried and failed, or hopped on hoping their notoriety will carry them through.

Dodgeball - Average Joe's vs. GloboGymWhere does that leave the Average Joe’s in a world of GloboGyms?

A fantastic article was published Monday about a University of Texas professor embracing Twitter as a way to connect with her students to continue the discussion outside the classroom. She states:

“…it’s going to be messy but that doesn’t mean bad.”

A great attitude, and one that is realistic as we dive into yet another era that will change the face of how we interact with our clients and prospects.

Solving the Problem

The key strategy for the Average Joe’s should be to solve a problem. What is missing from your current interactions that could be enhanced through social media?

This is exactly the approach that Professor Monica Rankin used when deciding to expand the classroom onto Twitter. She found that students were taking to their Blackberries to post questions about certain topics on the platform, and consolidated them through the use of a hashtag. The questions are then addressed – either through Twitter, or the next time the class meets. The means is determined by how easily the question can be answered in 140 characters – or not.

Know What You Are Signing Up For

Like the web itself, social media is not something to be taken lightly. It is an ongoing conversation between your company and your clients, and needs to be managed properly. Though we are all learning as we go, we also know that the key is to commit to your goals, and to be involved.

Feedback is key when it comes to social media. It is important to know that all kinds of feedback will be come, and that you should be prepared. Our inspired professor found this feedback, and acted upon it. She turned confused students into proactive participants in the classroom by simply acknowledging and addressing their feedback.

Speak to Your Audience

While social media does seem to be the new, shiny thing many PR and marketing professionals are clamoring to be experts at, that doesn’t make it the best solution for everyone. It is vitally important to know your audience, and pick media that will effectively get the message to them. Don’t force your target market to sign on to Twitter if they are already using LinkedIN. Instead, find out exactly which social media platforms your target audienced is already using and make those a part of your game plan.

Just remember: social media is not nearly as scary is being hit with a dodgeball at 80 miles an hour :)

Jennifer Hoy [follow me on Twitter]
Art Director
Strategic Insights

Strategic Insights leverages tech expertise to deliver web 2.0 and digital marketing solutions to enterprise companies

As a brand marketing firm, Strategic Insights has been riding the digital wave since the web’s infancy. Designing and building websites has long been an in-house specialty, while many other marketing companies continue to outsource. The company has created effective and award-winning sites for SaaS-based tech companies, banks, restaurants, retail chains and government agencies. This marriage of marketing and technology has enabled the company to push the boundaries and solve other problems online.

Eaton Corporation, the global leader in electrical systems and components, recently needed a partner portal for its Power Quality division. Eaton awarded Strategic Insights the project after seeing similar partner portal work the company had done for Cisco and Salesforce.com. “Using .net, the latest javascript and Flash elements,” explained Chris Griffin, associate creative director, “we created a Power Advantage portal that serves as a central repository for training resources and marketing materials to enable their partner network.”

Griffin, an accomplished web designer, is consistently on top of trends and best practices, and is well-versed in the medium’s requisite programs and languages. An admitted “knowledge junkie,” his aggressive pursuit of technology has poised the company for even more ambitious projects. After delivering an acclaimed web-based solution for Cisco, Strategic Insights spun off a marketing technology arm, SharedVue, in 2007 and now offers marketing and design services to its sister company.

As another example, Hewlett Packard tapped Strategic Insights for a graphic interface for its content syndication solution, developed by SharedVue. “We provided a set of skins with a range of color palettes,” said director of web services David Ford, “so HP partners are able to mix and match a look to suit their individual websites.”

“If you’ve got a marketing challenge, online or off, we make it our business to solve it quickly and effectively,” Griffin said. “We’re lucky to have such a versatile and talented set of people ready to generate unexpected ideas. Given our passion for strategy, creativity and all things digital, there are no barriers here.”

Taglines, branding & tourism

Don’t get me wrong–I love taglines. I’ve written more than my share through the years, for brands like McDonald’s, Heinz, Samsonite, Nintendo, Fidelity Bank and Builders Mutual. A few even survive to this day. But a tagline is not synonymous with a brand. Done well, a tagline encapsulates the brand’s essence, experience or benefit. Done poorly, it’s just another empty bumper sticker. One of my favorite tourism lines has always been: New Orleans–Come as You Are. Leave Different.

I just saw a commercial for Italy last night, the first one I can recall. The tagline? “Much more.” Maybe it sounds better in Italian. The commercials themselves are full of bad Quantum Leap-style “time travel” special effects. When it comes to tourism, there aren’t many more desirable brands than the country of Italy, and that’s the best they can do? I was expecting much more.

Meanwhile, other towns and countries are taking respective stabs at creating allure through new taglines. Calgary, Alberta has already spent $100K in consultants’ fees (not sure if that’s American or Canadian) merely exploring the idea of rebranding itself. The pricetag may eventually reach $1 million or more, like it did nine years ago when they settled on “Heart of the New West.”

When someone says “Providence, Rhode Island,” what’s the first set of words that comes to mind? If it’s “Creative Capital,” then the Nashville firm the city hired earned its $100K. Its previous slogan was “Renaissance City,” coined by the then-mayor, now serving 4 1/2 years for racketeering. Which do you prefer? Does it really matter?

Other recent tagline activity:

  • New Market, Virginia: The Crossroads of History, Heritage and Community (slogan contest winner, whose water bill was paid for one month)
  • Peoria, Arizona: Naturally Connected. ($80K, now scrapped)
  • Hibbing, Minnesota: We’re More than Ore. (cost unknown)
  • Wisconsin: Live Like You Mean It. ($50K, and currently the target of a trademark lawsuit)

Wisconsin state tourism secretary Kelli Trumble states, “When the going gets tough, the tough get marketing.” It postively warms the heart.

What I find disturbing is not that these towns are turning to taglines in times of crisis, it’s that they’re not getting their money’s worth. The above examples neither roll off the tongue nor express anything unique or compelling about the places they proclaim to promote.

Come to think of it, my own hometown of Raleigh doesn’t have a tagline. Not that anyone’s asking, but first I would write up a positioning statement that captures the essence of the Raleigh brand, from a resident’s and a tourist’s perspective (dual audience, dontcha know). Then I would distill it down to a catchy handful of words that conjured up that same image.

Then I would Xerox my water bill and submit my invoice.

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